Fault message

Please report any problems with the electricity, gas, or streetlight systems—such as power outages, the smell of gas, or malfunctioning streetlights—to OIE-AG at

https://www.oie-ag.de/de/ueber-oie/stoerungsmeldung.html

Power Grid Outage Hotline: T 0800 312 3000 (toll-free)

Gas Supply Network Emergency Service: T 0800 312 4000 (toll-free)

Streetlight Malfunction Reporting: https://oie-ag.helios.westenergie.de/app/

Responsibilities of the Municipal Utilities: Public Areas & Service Connections (up to the meter):

If water is leaking onto the street, the water pressure in the system drops, or a pipe bursts before the main shut-off valve at your home, call the municipal utility company's emergency hotline:

On-call service—during business hours: 06781-648000

On-call service—outside regular business hours: 0170-7181398

Imminent danger:

If the floodwaters pose an immediate danger to people or buildings (e.g., flooding of basements with a risk of electric shock), call the fire department’s emergency number immediately:

• 112

Guidelines for Dealing with a Water Main Break on Private Property (beyond the meter)

• Turn off the water: Immediately close the main shut-off valve in the basement to minimize damage.
• Electrical appliances: Disconnect or turn off in wet areas.

• Contact emergency services: Call a local plumbing contractor or a specialized leak detection and water damage repair service in your area.

Responsibilities of the Municipal Utilities: Public sewer / Main sewer:

Before reporting blockages, it should be ensured that they are not located on private property. The property owner is responsible for the pipes on the property up to the main sewer and is obliged to maintain them. The inspection chamber, if available, can be used to check whether the wastewater is still flowing properly from the property and whether the blockage must be in the municipal network. If an inspection chamber is available, it is usually located on the property or as an inspection chamber in the building (for example in the basement or connection room). It should be accessible at all times.

Precise details of the location of the blockage will make it easier to clear. The following details are important when reporting:

• Name, address and callback number of the reporting party,
• Details of the location of the blockage (street, house number),
• If possible, describe the situation in more detail.

In the event of blockages in the public sewer connection, backflow, sewer/pipe breaks, or disruptions to the public sewer system, please contact our emergency hotline.

During business hours: Wastewater Treatment Plant Switchboard 06781-648420 Public Utilities Switchboard 06781-648000

On-call service—outside of regular business hours: +49 (0) 151 – 15 13 17 68

Please report damaged or noisy manhole covers during our business hours by calling the following extension:

• 06781-648000

Imminent danger:

If overflowing sewage or open manhole covers pose an immediate danger to people, the environment, or buildings, call the fire department’s emergency number immediately:

• 112

Guidelines for Dealing with Blockages Within Property Lines (Property Owners)

• Do not pour any more water down drains, into toilets, or into washing machines.
• Check backflow preventers and, if necessary, pumping stations.
• Depending on the nature of the damage, contact a specialized sewer rehabilitation and pipe cleaning company or a local plumbing and heating contractor.

Although we are not responsible for blockages within the property line, we are happy to provide advice during our business hours on weekdays in the event of internal issues (e.g., backflow, sewer problems on the property, etc.).

Please contact us at the following extension:

• 06781-648000