Get a New PIN for Online ID Functions
Service description
With your ID card, you receive an electronic form of identification, known as the “online ID.” This allows you to verify your identity online if you are 16 years of age or older.
When you receive your ID card, you will be given a secret number, known as a one-time PIN. You can use this to set a personal, six-digit identification number (PIN). Along with the one-time PIN, you will receive your unlock code (PUK).
This also applies to:
- the electronic residence permit (eAT)
- the EU Citizen Card (eID)
You'll need a new PIN if:
- If you have forgotten or misplaced your PIN
- the PIN is locked after three incorrect attempts, and you no longer have the PUK
- the PIN has fallen into the hands of others
If you still have your PIN but would like a new sequence of numbers, you can change your PIN as often as you like using the appropriate software, such as the AusweisApp. To do so, first enter your current PIN, and then enter your new PIN twice.
Procedure
You can reset your PIN in person at your local ID card office or immigration office.
- You make an appointment with the appropriate authority, where you will receive a new PIN free of charge, which you can then change to your own six-digit number.
There is no established procedure for this service.
Responsible body
The municipal administrative authority of your city, association of municipalities, or independent municipality is responsible.
Prerequisites
- You have an identity card, an electronic residence permit (eAT), or an EU citizen card (eID).
- You are 16 years old or older.
- For the electronic residence permit (eAT): Your identity has been verified.
What fees apply?
Prepayment: NoLegal remedy
There is no legal remedy available.
Further information
Author
Forwarding service: Deep link to the original portal- Get a New PIN for Online ID Functions
Display of performance in the source portal
- Get a New PIN for Online ID Functions