Report channel fault

Before reporting blockages, you should make sure that they are not located on private property. The property owner is responsible for—and obligated to maintain—the pipes on the property up to the main sewer line. If an inspection chamber is present, you can check whether wastewater is still draining properly from the property, which would indicate that the blockage must be in the municipal sewer system. If an inspection chamber is present, it is usually located on the property or inside the building as an access chamber (for example, in the basement or utility room). It should be accessible at all times.

Precise details of the location of the blockage will make it easier to clear. The following details are important when reporting:

• Name, address and callback number of the reporting party,
• Details of the location of the blockage (street, house number),
• If possible, describe the situation in more detail.